Privacy Policy

Who We Are

Toupee & Co. (formerly Studio 20 by John Scott) is a sole proprietorship owned and operated by John Mawson, who works professionally as John Scott. The studio is located at Summit Salon Studios, 3491 E Harmony Rd, Suite 132, Fort Collins, CO 80528. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book an appointment, sign up for text alerts, or communicate with us.

Information We Collect

When you book an appointment, sign up for text alerts, or interact with us, we may collect:

• Your name, phone number, and email address
• Appointment and service history
• Payment information (processed securely through Square; we do not store full card numbers)
• Feedback and reviews you submit through our website
• Communications between you and Toupee & Co.

How We Use Your Information

We use your information to:

• Schedule and manage your appointments
• Process payments for services
• Send a single post-service text message inviting you to rate your service experience
• Respond to your feedback and improve our services
• Comply with legal and tax obligations

SMS / Text Messaging

If you provide your phone number — in person at checkout, through Square booking, or by submitting our text sign-up form — you may receive a text message from Toupee & Co. after your appointment asking you to rate your service. This post-service feedback request is the only type of text message we send. We do not send marketing, promotional, or sales text messages.

Message frequency is limited to a maximum of one feedback message per customer every 30 days. Message and data rates may apply.

We do not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely for service feedback.

You can opt out of text messages at any time by replying STOP to any message. You can reply HELP for assistance. After opting out, you will no longer receive text messages from us unless you opt back in.

Information Sharing

We do not sell your personal information. We may share limited information with:

• Square, our booking and payment processor, to schedule appointments and process payments
• Twilio, our SMS service provider, solely to deliver text messages (Twilio does not use your data for its own purposes)
• Service providers who help us operate our business, under confidentiality obligations
• Law enforcement or regulators, only when required by law

Advertising & Analytics

We use the Meta Pixel and the TikTok Pixel to measure how our ads perform, but only if you tap Accept on our cookie banner. If you decline, or your browser sends a Global Privacy Control signal, neither pixel loads.

If you accept, the Meta Pixel records which pages you visit on this site and whether you click to book. It does not receive your name, email address or phone number. TikTok may receive hashed (scrambled) contact details if you submit a form. We never share the content of messages or notes you send us.

You can change your choice any time with the Cookie settings link in the site footer. You can also control the ads you see at facebook.com/adpreferences and in your TikTok privacy settings.

Data Security

We take reasonable measures to protect your personal information, including secure storage and limited access controls. However, no method of transmission or storage is 100% secure.

Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of text messages at any time by replying STOP
• Contact us with any privacy questions or concerns

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Toupee & Co.
Summit Salon Studios
3491 E Harmony Rd, Suite 132
Fort Collins, CO 80528
970-315-2527